terms and conditions

food 

All food is freshly prepared using the finest ingredients available. We reserve the right to make substitutions due to unavailability. Any substitutions will be made to the same standard and price.

The entire chef, front of house and service team at London vegan kitchen takes the safety of their clients extremely seriously and can demonstrate due diligence in regards to allergen awareness. However, we operate out of an industrial kitchen where we use a wide range of ingredients and suppliers and, inevitably allergens are omnipresent. Whilst we endeavour to avoid any cross contamination, have controls in place we cannot guarantee that an allergen is not present in any of our food preparations. Consequently, if you or any of your guests have a severe allergy of any kind you should look to find an alternative provider.

We guarantee to provide the number of portions as agreed between ourselves and the client. Any remaining food becomes the responsibility of the client once we are no longer present.

delivery

We aim to deliver the refreshments within the requested time frame but this is not always possible due to circumstances beyond our control.

The company cannot be held responsible for late deliveries out of our control which include traffic, an act of God, governmental act, war, fire, flood, explosion or civil commotion. We will endeavour to keep the customer informed on any estimated late arrival of goods and services.

legal

In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 12 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect in order for us to fully investigate the matter.

The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

payment

Unless you have a pre-arranged credit account we will require payment in full before your order will be dispatched.

We reserve the right to charge interest on all overdue invoices as per the Late Payment of Commercial Debts (Interest) Act 1998.

A further invoice may be prepared after the event to accommodate any additional costs incurred such as an increase in guest numbers. This invoice will become due within 7 days of the invoice date.

Cancellation or amendments must be in writing and cancellations and amendments which reach us less than 48 hours before the function must be paid in full. Saturdays and Sundays are not counted as working days.

Any damage, breakage or loss to items supplied by london vegan kitchen and caused by persons other than london vegan kitchen staff is the liability of the client. Full replacement costs for such items are required.

If required, london vegan kitchen will engage staff on the clients’ behalf. Whilst all staff are known to us, london vegan kitchen cannot accept liability for any member of staff.

An order placed with london vegan Kitchen implies acceptance of these terms and conditions

All prices quoted are exclusive of VAT, which will be applied at the relevant rate.